000015022 - RSA PIN Unblock Wizard shortcut does not display in Start menu

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015022
Applies ToRSA Authentication Client (RAC) 3.5
RSA SID800
RSA SecurID SID800 Hardware Authenticators
Windows 7 64 bit
Microsoft Windows Vista SP1 (64 bit)
IssueRSA PIN Unblock Wizard shortcut does not display in Start menu
Installed the RAC 3.5 x64 version of the RSA PIN Unblock Wizard on Microsoft  Windows 7 & Vista x64 and there was no shortcut created for it. It does get created on Microsoft Windows Vista x86 and WinXP x86.
ResolutionWhen installing the RSA PIN Unblock Wizard from the x64 folder, there's no shortcut in the Start menu. User would have to go to Program Files\RSA to open the PIN Unblock Wizard tool.
NotesACLT-647
Legacy Article IDa49504

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