000024242 - SID-Unable to login to user's work station

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024242
Applies ToAuthentication Agent 6.1
IssueSID-Unable to login to user's work station
Error: "Pre-authentication failed:"
Error: "Event ID: 675" shows on Domain Controller
The user can authenticate to SecurID, but is asked for the Windows password multiple times and cannot logon
CauseThe date or time on the workstation is too far off to allow Microsoft to authenticate by Kerberos. This may have been caused by an improper time or timezone change
ResolutionLog on with a local account (preferably non-RSA-challenged) and fix the time. If this is not possible, go into the BIOS setup, and fix the date and time; the Timezone setting last used in windows MUST be known first to allow for proper settings relative to that timezone. 
Legacy Article IDa37021