000021938 - RSA SecurID Web Express email notification not working

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021938
Applies ToRSA SecurID Web Express 1.2
Microsoft Windows 2000 SP4
IssueRSA SecurID Web Express email notification not working
Error: "Bkgd Req Proc Constructed WburException, code = CORE.16 msg = Unable to send your e-mail due to Error parsing the addresses, Address: blabla@foo.com. Check mail server: 1.1.1.1, protocol: smtp, Exception: Illegal address. Contact your administrator." in RSAWebExpress\JRun\servers\default\rsaswe\WEB-INF\logs\wbur-error-*.log file
Running snoop on the mail server shows no traffic coming in from Web Express server
CauseRSA SecurID Web Express is not configured for email usernames and passwords
ResolutionTo correct this issue, edit the config.properties file and specify usernames and passwords.
Legacy Article IDa25818

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