000012458 - RKM logon issues

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012458
Applies ToRSA Key Manager Server 2.2
Red Hat Enterprise Linux
IBM WebSphere 6.x
Oracle Datastore
IssueRKM logon issues
getting java error when trying to log in to their dr key manager w/web interface
Having issue with RKM logon.
The below work:
-Web Server
-Web Server (SSL)
-KMS through Web Server

The below to NOT work
-Application Server (all 3 time out)
-Access Manager AdminGUI (all 3 time out)
-KMS through App Server (all 3 time out)

KMS Provider - Provides the java error
KMS Crow - Provides the java error.


edge.javax.servlet.ServletException: javax.servlet.ServletException: Filter [gatekeeper]: filter is unavailable.
  at edge.javax.servlet.DefaultFilterChain.doFilter(DefaultFilterChain.java:20)
  at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:618)
  at au.net.netstorm.boost.nursery.proxy.DefaultMethod.invoke(DefaultMethod.java:26)
  at com.rsa.keymanager.core.entry.TransactionLayer.invoke(TransactionLayer.java:23)
  at au.net.netstorm.boost.util.proxy.LayerInvocationHandler.invoke(LayerInvocationHandler.java:20)
  at $Proxy4.doFilter(Unknown Source) at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:618)
  at au.net.netstorm.boost.nursery.proxy.DefaultMethod.invoke(DefaultMethod.java:26)
  at com.rsa.keymanager.core.entry.CacheLayer.invoke(CacheLayer.java:27)
  at com.rsa.keymanager.core.entry.CacheLayer.invoke(CacheLayer.java:21)
  at au.net.netstorm.boost.util.proxy.LayerInvocationHandler.invoke(LayerInvocationHandler.java:20)
  at $Proxy4.doFilter(Unknown Source) at sun.reflect.GeneratedMethodAccessor23.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
ResolutionDBA found out that the error is expected. The database was not running as it was for DR only.
Legacy Article IDa53941

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