000018211 - Unable to install RSA ACE/Server Remote Administration

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000018211
Applies ToRSA ACE/Server
RSA Authentication Manager
Remote Administration
Microsoft Windows
IssueAttempting to install RSA ACE/Server Remote Administration
No prompt for installing RSA ACE/Server Remote Administration
Unable to install RSA ACE/Server Remote Administration
Not getting option to install RSA ACE/Server Remote Administration
CauseUsing the same setup.exe to install ACE/Server, installed the Remote Administration client. During the installation process, you will be prompted to browse to your license files. If you browse to the entire suite of RSA license files, the installation will assume that you want to install an ACE/Server.
ResolutionTo correct this issue, follow these steps:

1. Point to a container that only contains two RSA license files:  server.cer and sdconf.rec

2. The installation will now prompt you for a Remote Administration Install Option
Legacy Article ID4.0.746907.2379786

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