000025298 - How to enable trace/debug logging on Deployment Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025298
Applies ToRSA Authentication Manager 6.1.2
Deployment Manager 1.3.1
TOMCAT
IssueDeployment Manager Trace
CauseDebug logging needs to be enabled in Deployment Manager
Resolution

To enable Deployment Manager Trace

  1. Backup  ..\webapps\rsaswe\web-inf\web.xml file and edit 
  2. Set the following variables to Yes.
    • DebugLogging (this is the only option available prior to DM 1.3.1)
    • ErrorLogging
    • ActivityLogging
    • NormalLogging
    • Database_DebugLogging
    • Database_InformationalLogging
    • CustomAPI_DebugLogging
    • CustomAPI_InformationalLogging
    • Background_Process_DebugLogging
    • Background_Process_InformationalLogging
    • Email_DebugLogging
    • Email_InformationalLogging
  3. Save the file
  4. Now backup  ..webapps\rsaswe\web-inf\config\config.properties and edit
  5. Set ACE_LOG=YES
  6. Save the file
  7. Restart Tomcat (or JRun) services to have the change take effect. 
  8. Restart the RSA Web Service on the Deployment Manager machine.
  9. Remember to disable debug logging when finished troubleshooting.
NotesAlso see Troubleshooting RSA Web Express 1.3 on Microsoft Windows and How to enable debug on WebExpress 1.3.1 
Legacy Article IDa36404

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