on Jun 16, 2016Article Content
| Article Number | 000021198 |
| Applies To | RSA ACE/Server 5.0.4 (no longer supported as of 8-15-2004) Microsoft Windows 2000 Server SP4 Remote Administration Windows XP Windows 7 |
| Issue | Error installing Remote Administration in RSA ACE/Server InstallShield Engine EXE has stopped working. Updating System Environement... 93% Error signature When installing remote administration, the installation aborts and displays an information box: InstallShield Self-extracting EXE WinExec failed: return=1260 |
| Cause | Incorrect tempdir setting Excessively long windows Path variable |
| Resolution | FIX1 To correct this issue, follow these steps: 1. Create a temporary directory from the root directory of drive C: - from the command prompt (C:\), type: md tempdir 2. Modify the path to the environment variables "TEMP" and "TMP". Navigate to Start Menu --> Settings --> Control Panel --> System --> Advance Tab --> Environment Variables... 3. Under 'User variables for <username>', select "TEMP" and click the 'Edit...' button. Then change the 'Variable Value:' to the directory path that was created in step 1. 4. Select "TMP" and click 'Edit...' button. Then change the 'Variable Value:' to the directory path that was created in step 1. 5. Log off and log in 6. Install Remote Administration FIX 2 Reboot |
| Legacy Article ID | a21582 |