000021198 - Error installing Remote Administration in RSA ACE/Server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021198
Applies ToRSA ACE/Server 5.0.4 (no longer supported as of 8-15-2004)
Microsoft Windows 2000 Server SP4
Remote Administration

Windows XP

Windows 7
IssueError installing Remote Administration in RSA ACE/Server

InstallShield Engine EXE has stopped working.


Updating System Environement...  93%

Error signature
AppName: _ins0432._mp AppVer: 3.0.107.0 ModName: unknown
ModVer: 0.0.0.0 Offset:74737973


When installing remote administration, the installation aborts and displays an information box:

    InstallShield Self-extracting EXE
    WinExec failed: return=1260
Cause
Incorrect tempdir setting

Excessively long windows Path variable
ResolutionFIX1
To correct this issue, follow these steps:

1. Create a temporary directory from the root directory of drive C: - from the command prompt (C:\), type: md tempdir

2. Modify the path to the environment variables "TEMP" and "TMP". Navigate to Start Menu --> Settings --> Control Panel --> System --> Advance Tab --> Environment Variables...

3. Under 'User variables for <username>', select "TEMP" and click the 'Edit...' button. Then change the 'Variable Value:' to the directory path that was created in step 1.

4. Select "TMP" and click 'Edit...' button. Then change the 'Variable Value:' to the directory path that was created in step 1.

5. Log off and log in

6. Install Remote Administration

FIX 2

Shorten the windows Path settings.
Start Menu --> Settings --> Control Panel --> System --> Advance Tab --> Environment Variables...

Shorten the PATH value to less than 512 characters.

Reboot

Legacy Article IDa21582

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