000015000 - RKM Client: Error 20091 (R_KM_CLB_ERR_AUTH_FAILED) when turning lockbox off

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015000
Applies ToRSA Key Manager Client
IssueRKM Client: Error 20091 (R_KM_CLB_ERR_AUTH_FAILED) when turning lockbox off
After changing "lockbox=true" to "lockbox=false", RKM Client returns error 20091: Authorization to open the Lockbox failed.
Cause"lockboxAdminPassword" was not set
ResolutionTo turn off the lockbox, set both of these in the client configuration file:

  lockbox=false
  lockboxAdminPassword=<your lockbox password>
Legacy Article IDa58039

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