|Applies To||RSA ACE/Server|
Cisco VPN 3000 Concentrator 3.1.1
|Issue||Cisco VPN 3000 is not authenticating in New PIN Mode|
User is not prompted to confirm pin and gets "Error: remote peer terminated connection"
ACE/Server logs only show "passcode accepted, new PIN required"
Cisco VPN 3000 Concentrator is set to use native SecurID
|Cause||It appears that Cisco VPN 3000 Concentrator 3.1.1 is not compatible with New PIN Mode. We have not yet qualified this version through partner support testing.|
|Resolution||To correct this issue, downgrade to Cisco VPN 3000 Concentrator version 3.0.2, or use RSA ACE/Server RADIUS.|
|Legacy Article ID||a6380|