000019143 - Cisco VPN 3000 is not authenticating in New PIN Mode

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019143
Applies ToRSA ACE/Server
Cisco VPN 3000 Concentrator 3.1.1
IssueCisco VPN 3000 is not authenticating in New PIN Mode
User is not prompted to confirm pin and gets "Error: remote peer terminated connection"
ACE/Server logs only show "passcode accepted, new PIN required"
Cisco VPN 3000 Concentrator is set to use native SecurID
CauseIt appears that Cisco VPN 3000 Concentrator 3.1.1 is not compatible with New PIN Mode. We have not yet qualified this version through partner support testing.  
ResolutionTo correct this issue, downgrade to Cisco VPN 3000 Concentrator version 3.0.2, or use RSA ACE/Server RADIUS.
Legacy Article IDa6380

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