on Jun 16, 2016Article Content
| Article Number | 000019143 |
| Applies To | RSA ACE/Server Cisco VPN 3000 Concentrator 3.1.1 |
| Issue | Cisco VPN 3000 is not authenticating in New PIN Mode User is not prompted to confirm pin and gets "Error: remote peer terminated connection" ACE/Server logs only show "passcode accepted, new PIN required" Cisco VPN 3000 Concentrator is set to use native SecurID |
| Cause | It appears that Cisco VPN 3000 Concentrator 3.1.1 is not compatible with New PIN Mode. We have not yet qualified this version through partner support testing. |
| Resolution | To correct this issue, downgrade to Cisco VPN 3000 Concentrator version 3.0.2, or use RSA ACE/Server RADIUS. |
| Legacy Article ID | a6380 |