000018501 - Error: 'Could not decrypt XR message'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018501
Applies ToRSA ACE/Server
Cross realm
UNIX (AIX, HP-UX, Solaris)
IssueError: "Could not decrypt XR message"
Could not decrypt XR message appears in the ACE/Server log.
CauseThis error message exists because the realm secrets at the local and remote realms do not match.
ResolutionThe master server in the remote realm must be running when you establish a realm secret.

The local server and the remote realm server must use the same port number.

Open the database administration tool, select realms, edit realms, enter the name of the realm in the fill in field, or select the name from a list. Click OK.  
You must remove your local record from the remote database, and then click on Establish Realm Secret.

The confirmation box opens. Click yes to continue.

Enter the remote realm security administrator's token serial number and the required number of token codes, and then click OK.
Legacy Article IDa955