000014732 - Toolbar token does not display in browser

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000014732
Applies ToRSA Toolbar token 1.4.2
AVG Tool bar
Windows XP
IssueToolbar token does not display in browser
RSA tool bar is enabled in the manage add-ons but the toolbar does not remain enabled  in the IE browser when a new IE browser is launched.
CauseAVG tool bar was installed on the clients machine which didn?t allow the RSA toolbar to be enabled.
ResolutionDisable AVG Tool bar from manage add-ons under tools option. Install the RSA toolbar. Make sure it works as expected, then enable the AVG Toolbar.
Legacy Article IDa57420

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