000013150 - RSA Access Manager Agent SharePoint Ticket Service sends duplicate runtimeAPI WebServices Requests

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013150
Applies ToRSA Access Manager 5.0 Agent for IIS 7.x
Microsoft Sharepoint 2010
SharePoint Ticket Service
IssueRSA Access Manager Agent SharePoint Ticket Service sends duplicate runtimeAPI WebServices Requests
The  Agent logs at debug level show multiple requests for each transaction.  For example it retrieves the CTSESSION cookie twice:

Tuesday, October 01, 2013 4:01:30 PM - <Debug> -  Cookie Returned: AAAAAwABAFgbw2zT0CFvEp1cKGnPtySSZZprmr7E2ppAgGkrSCO8AmDWs/Txxtxwzb4YqKVdMjlFrIogyFBlx/xYEex7
Tuesday, October 01, 2013 4:01:30 PM - <Debug> -  Cookie Returned: AAAAAwABAFgbw2zT0CFvEp1cKGnPtySSZZprmr7E2ppAgGkrSCO8AmDWs/Txxtxwzb4YqKVdMjlFrIogyFBlx/xYEex7

This issue has been resolved in hotfix 5.0.0.05 for the RSA Access Manger 5.0 Agent for IIS 7.x.   Contact RSA Customer Support and request this hotfix or the latest cumulative hotfix for your platform. 
CauseThe runtimeAPI WebService sends duplicate requests.
Legacy Article IDa62910

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