000014589 - Resolve Hostnames to Devices only showing IP address in Manage Monitored Devices

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014589
Applies To

enVision 3.x

ES system or AS on an LS site

IssueResolve Hostnames to Devices under Manage Monitored devices currently showing IP addresses for the Name field
After performing KB article Name Resolution For IPAddresses That Are Not Resolved By An Internal DNS Server the IP addresses don't change to hostnames
Resolution

1.  From the command prompt change to E:\%_envision%\bin and run the following command:

UpdateDevicenames -resolveips -commit

2.  Restart the NIC Service Manager on an ES system or NIC Service Manager on both the DS and AS on an LS stack

Legacy Article IDa43760

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