000017962 - Error: 'Unable to connect to log database'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017962
Applies ToRSA ACE/Server Remote Administration
Microsoft Windows
IssueError: "Unable to connect to log database"

The problem is caused by one of the following conditions:

1. The sdadmind process is not running or defined

2. There is a problem with hostname resolution from the client running RSA ACE/Server Remote Administration

3. networking issue, such as a firewall blocking a required port

Resolution1. On the RSA ACE/Server primary, perform the following steps:

  a. Edit C:\winnt\system32\drivers\etc\services\ and ensure there is an entry for sdadmind as follows:

        "sdadmind        5550/tcp        #Remote Administration"

  b. Launch RSA ACE/Server Remote Administration

2. Confirm a successful hostname resolution map from the client running Remote Administration connecting to the ACE/Server:

  a. Create an entry in the local hosts file by editing C:\winnt\system32\drivers\etc\hosts using the following format:

         IP Address                                   Hostname                             Comment

  b. Save and close the hosts file

  c. Launch RSA ACE/Server Remote Administration
Legacy Article ID4.0.75788.2298864