000012745 - RSA Archer Score is not correct in "Quiz Event Result Detail" report

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support on Sep 6, 2019
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Article Number000012745
Applies ToTraining and Awareness reports.

RSA Archer
"Users can select more than one answer for this question" is enabled.
 
IssueQuiz Event User Detail report shows the user has selected a correct answer. However, in Quiz Event Result Detail report, the user does not get the score.
 
CauseThis issue can occur if "Users can select more than one answer for this question" is enabled and the user does not select all the correct answers for the question. For example, there are 2 correct answers in a question. No matter which correct answer a user selects, the "Quiz Event User Detail" report will show the status of "Correct". Actually, the user does not get any score from that question because he/she does not select all of the correct answers.

example
 
Legacy Article IDa64374

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