000014721 - RSA SecurID Toolbar Token 1.4 is not recognizing the SITEURL and displays 'NO CODE'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014721
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  SecurID Toolbar Token
RSA Version/Condition:  1.4
Issue
  • The RSA SecurID: Toolbar Token 1.4 is not recognizing the SITEURL and displays the following message:

NO CODE


  • The same SITEURL used to work with the RSA SecurID Toolbar Token 1.0.x
  • Using this SITEURL in token extension data https://*.mysite.com/ works for Toolbar Token 1.0 but not 1.4
ResolutionENTTOOLBAR-281 was closed on December 2008 with the release of RSA SecurID Toolbar Token 1.4.1.
WorkaroundThe workaround is to change the SITEURL value to https://*.mysite.com/*, noting the additional * at the end of the string.
This same symptom will also be seen if the URL contains a plus sign (+) or an equals sign (=). This will be fixed in Toolbar Token 1.4.1 (see JIRA ENTTOOLBAR-281)
Legacy Article IDa43218

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