000025162 - Remote Administration error: 'Unable to open or create lbi04352  error 2. (354)'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025162
Applies ToRSA Authentication Manager 6.1.1
RSA Authentication Manager 5.2.1
IssueRemote Administration error: "Unable to open or create lbi04352, error 2. (354)"

Remote Administration error" Unable to open or create lbi07772, error 2. (354)"


Remote Administration error: "Error getting license file information from server (21065)
CauseThe user logged on to the remote administration machine does not have the administrative privileges on the machine.
Resolution

Log in as local administrator to the machine and launch Remote Administration. If that is not possible, the user must be given write permissions to the following directories:

 "C:\Program Files\RSA Security\RSA Authentication Manager\prog"

 "C:\Program Files\RSA Security\RSA Authentication Manager\data" 

Legacy Article IDa42061

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