000022774 - How to configure RSA SecurID Web Express / RSA Authentication Deployment Manager to allow user-generated PIN

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022774
Applies ToRSA SecurID Web Express 1.2
RSA Authentication Deployment Manager 1.3
User record has "Allowed to Create a PIN" enabled
IssueHow to configure RSA SecurID Web Express / RSA Authentication Deployment Manager to allow user-generated PIN
User tries to set PIN through RSA SecurID Web Express user home page. User does not see a user-generated PIN option in the drop-down menu; the only choice available is a system-generated PIN.
CauseThe user record for the RSA SecurID Web Express database connections to RSA ACE/Server must have the "Allowed to Create PIN" option enabled in order for all users to have this option. This would be in addition to their user record having this option enabled.
ResolutionEdit the user record for RSA SecurID Web Express database connections and enable the "Allowed to Create a PIN" for that user. Save the changes, then stop and start the RSAWebExpress service.
Legacy Article IDa30216

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