000014499 - Enabling SSL on Quick admin to use HTTPS URL gives error 'Page cannot be displayed'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014499
Applies ToAuthentication Manager 6.1.2
Quick Admin
SunONE web server
IssueEnabling SSL on Quick admin to use HTTPS URL gives error "Page cannot be displayed"

webserver instance name/Error log:
[07/Oct/2011:09:44:40] failure ( 6396): WebModule[]: Error initializing resources: WEB3810: Document base /opt/apps/sunone/docs does not exist or is not a readable directory


Web server name/logs/access log
10.109.240.133 - - [06/Oct/2011:23:45:24 -0500] "GET /quickadmin HTTP/1.1" 500 305
CauseSunOne webserver requires the docs root directory when certificates are installed and the doc directory cannot be renamed or deleted.
ResolutionThe doc root directory has to be kept intact. Rename the directory to /opt/apps/sunone/docs
WorkaroundAdministrator has renamed the docs folder to xdocs to prevent access to users.
Legacy Article IDa56202

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