000020314 - Error: 'HTTP 500 - Internal Server Error - the page cannot be displayed' when trying to access RSA ACE/Server Quick Admin page or run JRun demo

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020314
Applies ToRSA ACE/Server Quick Admin
JRun
RSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
RSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
Sun Solaris
Microsoft Windows 2000
Microsoft Windows NT 4.0
IssueError: "HTTP 500 - Internal Server Error - the page cannot be displayed" when trying to access RSA ACE/Server Quick Admin page or run JRun demo
Error reproduced when attempting to run demo from the URL http://"machine_name":8100/demo. However, demo pages render when accessed by URL http://"machine_name":8100/demo (internal JRun Web server port, by default).
CauseJRun is pointing to the wrong scripts directory
ResolutionTo correct this issue, re-run the JRun connector wizard and specify the proper scripts directory. Check the web server details if you are unsure, but it is typically the C:\inetpub\scripts directory in Windows, and the web server root directory in UNIX.
Legacy Article IDa15930

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