000014918 - SID - BlackBerry cannot import a token 'Error - the .sdtid file is corrupt'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014918
Applies ToRSA Software Token 3.0 for Blackberry
IssueError - the .sdtid file is corrupt"
Same token would import using RSA Sofware Token 2.x
The .sdtid file contains a special character (such as in a last name "bl?is")
CauseThere is a hotfix for Authentication Manager 6.1.2 to generate valid XML, including explicit ISO declaration of the character set for the BlackBerry XML interpreter to assume.
ResolutionPlease contact RSA Support and ask for hotfix 118426. See the readme on how to apply the hotfix.
Legacy Article IDa44988