|Applies To||RSA Authentication Manager 6.1.1|
|Issue||Remote Administration error: "Unable to open or create lbi04352, error 2. (354)"|
Remote Administration error: "Error getting license file information from server (21065)
|Cause||The user logged on to the remote administration machine does not have the administrative privileges on the machine.|
The platform being used for Remote Administration is not supported. The AM6.1.0 -6.1.4 Remote Administration Client is supported on 32-bit versions of Win2000 workstation, Win2000 Server, Win2003 Server, WinXP .
The AM6.1.5 Remote Administration Client also adds support for 32-bit and 64-bit Windows 7.
Log in with an account that has been added directly to the local Administrators group, that is also an RSA Administrator, and launch Remote Administration using "Run As.." choosing a LOCAL (not Domain) account with Admin priveleges. If that is not possible, the user must be given the permissions read/write/change to both of these directories:
(InstallDirectory)\RSA Authentication Manager\prog
(InstallDirectory)\RSA Authentication Manager\data
This workaround is unsupported, and RSA cannot provide any further support for it.
|Notes||Request for Enhancement RFEs ASRV-3602 and ASRV-3474 exist to add additional platforms to be supported for Remote Administration|
Update 6/2013 Authentication Manager 6.1 Patch 5 adds Windows 7 as a supported platform for Remote Administration
|Legacy Article ID||a32412|