on Jun 16, 2016Article Content
| Article Number | 000025547 |
| Applies To | RSA Authentication Manager 6.1 RSA SecurID Software Token Microsoft Windows UNIX Many unassigned and enabled RSA SecurID Software Tokens in the database |
| Issue | Error: "There are no Software Tokens available in the database" when attempting to issue RSA SecurID Software Token Unable to issue RSA SecurID Software Tokens |
| Cause | All Software Tokens were used at least once. The Tokens were unassigned from user but have not been revoked. RSA ACE/Server token administration clearly instructs administrators to revoke Software Tokens. Only revoked Software Tokens are available and can be issued again. |
| Resolution | To correct this issue, use the RSA SecurID Software Token administration function token > revoke tokens > unassigned. All unassigned Software Tokens will be revoked and available. |
| Legacy Article ID | a22998 |