000014019 - Unable to launch Remote Administration on Windows 7

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000014019
Applies ToRSA Authentication Manager 6.1.X
IssueError getting license file from server (21065)
CauseRemote Administration should be installed on Root directory
The user logged on to the Windows 7 machine does not have the administrative privileges to launch the Remote Administration Client.
ResolutionLog on to the Machine with a Local Administrator account, Provide write permission to installation directory of the Remote Administration.
Legacy Article IDa53754