000016178 - Migration to Auth Manager 7.1/Appliance 3.0 failing with error: User failed AM 7.x validation and could not be migrated

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016178
Applies ToAuthentication Manager 7.1
RSA SecurID Appliance 3.0
User imported to Auth Manager 6.1.x or Appliance 2.0.x from LDAP
LDAP
IssueUser failed AM 7.x validation and could not be migrated
ORA-12899:  value too large for column :RSA_REP"."IMS_PRINCIPAL_DATA"."IDENTITY_SRC_KEY" (actual: 262, maximum: 255)
CauseUser's OU path is a string greater than 255 characters
ResolutionUsers whose OU path is greater than 255 characters cannot be migrated.  Current options for resolution are to move the users to a different (shorter) OU or shorten the current OU to less than 255 characters.
NotesThe 255 character length refers to ASCII characters, both latin-8 and multi-byte characters which require more bytes for storage will significantly decrease the size from 255, for example double-byte will have a maximum length of 127 characters.

The current documentation can be found on RSA SecurCare Online, note that the documentation set has been revised with the release of service pack 4 updated on Nov 14th 2011.  If an RSA Authentication Manager system is running an earlier version of software you should still use this documentation set and then upgrade your system to service pack 4 where required.

RSA Authentication Manager 7.1 SP4 Release Notes

RSA Authentication Manager 7.1 Administrator?s Guide

RSA Authentication Manager 7.1 Planning Guide

RSA Authentication Manager 7.1 Performance and Scalability Guide

RSA Authentication Manager 7.1 Installation and Configuration Guide

RSA Authentication Manager 7.1 Migration Guide

RSA Authentication Manager 7.1 Help Desk Administrator?s Guide

RSA Authentication Manager 7.1 Getting Started

RSA Authentication Manager 7.1 RADIUS Reference Guide

RSA Authentication Manager 7.1 SP4 Factory Reset Release Notes

RSA Authentication Manager 7.1 SP4 Full Installation Download Verification Guide

RSA Authentication Manager 7.1 Security Best Practices Guide

Hardware Token Replacement Best Practices Guide

RSA Authentication Manager 7.1 Microsoft Active Directory Integration Guide

RSA Authentication Manager 7.1 Basic Exercises

RSA Authentication Manager 7.1 Sample Migration

Volunteer Product Accessibility Template

Web Content Accessibility Guidelines

Legacy Article IDa47148

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