000018942 - Quick Admin Login error: Error code: 3

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018942
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
Microsoft Windows 2000
RSA ACE/Server Quick Admin
IssueQuick Admin Login error: Error code: 3
Error: "Problem processing request: message is "Failed to connect to the ACE/Server with port = 5570 ACE error: Verify protocol: version 75 not supported by the ACS/ACd. Error code: 3"
CauseThe hosts.conf file is missing the Fully Qualified Domain Name of the Web Server.  This file is located in the ace/prog directory.
ResolutionEdit the hosts.conf file located in the ace/prog directory to include the FQDN of the webserver.
Each entry must have it's own line. An example file is below.  Stop and Restart the ACE/Server after modifying the file.

# ##Format example:###
# ##your_pc.your_company.com,10.100.xx.yy
# ##your_pc, 10.100.xx.yy
# ####################
webserver.yourcompany.com, xxx.xxx.xxx.xxx
webserver, xxx.xxx.xxx.xxx
Legacy Article IDa4494

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