000013767 - Install Token in Toolbar Token Application

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013767
Applies ToSoftware Token Toolbar 1.4
IssueInstall Token in Toolbar Token Application
Error Code 2003

Error Code: 2003 : Error: Failed storing token in database

CauseLocal software token database could not be decrypted when trying to install new token.
ResolutionA unique encryption/decryption key is created during toolbar token application install based on multiple machine characteristics.This error could occur due to changes to the toolbar platform.

This error has also been seen when an older toolbar token application (1.2 or earlier) was co-resident with version 1.4.
Legacy Article IDa45606

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