000025736 - Error: SMTP: [XrcBADSOURCE] Unable to open source file. ScDoesServerExist(): [XrcSOCKETFAILURE: unable to complete socket operation]

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000025736
Applies ToRSA Certificate Manager (RCM)
RSA Keon Certificate Authority (KCA)
Microsoft Windows 2000 Server SP3
IssueError: SMTP: [XrcBADSOURCE] Unable to open source file. ScDoesServerExist(): [XrcSOCKETFAILURE: unable to complete socket operation]
When a user clicks the Submit button after filling in a new certificate request form, the following error message appears:

Program Error
SMTP: [XrcBADSOURCE] Unable to open source file. ScDoesServerExist(): [XrcSOCKETFAILURE: unable to complete socket operation]

The corresponding jurisdiction is configured to send emails when new certificate requests are made.
CauseDuring the KCA upgrade, the correct SMTP host name was not entered and the default value "mail" was used as the SMTP host name; "mail" was not a correct SMTP host name
ResolutionTo correct this issue, update the SMTP host name to the correct one in the following two RCM/KCA configuration files:

        Xudad/conf/xudad.conf
        WebServer/conf/server.conf or WebServer/conf/rsakeon.conf

Then, restart all RCM/KCA services.
WorkaroundThe current KCA installation was recently upgraded from an older version of KCA
Legacy Article IDa17232

Attachments

    Outcomes