000022000 - Error: 'Mar 01  2005 11:44:50 AM EST - [16384] - - Pool shutdown [DefaultPool] failed Mar 01  2005 11:44:50 AM EST - [16384] - - ClearTrust Agent is shutting down' when starting RSA ClearTrust Agent 4.6 for Apache 2.0.x

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022000
Applies ToRSA ClearTrust Agent 4.6 for Apache 2.0.x
IssueError: "Mar 01, 2005 11:44:50 AM EST - [16384] - <Error> - Pool shutdown [DefaultPool] failed Mar 01, 2005 11:44:50 AM EST - [16384] - <Debug> - ClearTrust Agent is shutting down" when starting RSA ClearTrust Agent 4.6 for Apache 2.0.x
CauseAt startup, RSA ClearTrust Agent 4.6 for Apache 2.0.x attempts to "clean" any open connections pools. Because the Agent is just starting up, no pools have been established, hence this error appears.
ResolutionBecause of the logic performed by the RSA ClearTrust Agent, this message is expected, because there is no pool during this time.

However, this issue has been resolved in a hot fix for RSA ClearTrust Agent 4.6 for Apache 2.0.x. Contact RSA Security Customer Support to obtain hot fix 4.6.0.51, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). This hot fix prevents this check at startup so this message will not be seen.
Legacy Article IDa26493

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