000017275 - Exception when attempting to install the RSA NetWitness Informer prerequisite of SQL Express

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017275
Applies ToRSA NetWitness NextGen
RSA NetWitness Informer
Microsoft SQL Server 2008 R2 Express
SQL Server 2008 requires Microsoft .NET Framework 3.5
IssueException when attempting to install the RSA NetWitness Informer prerequisite of SQL Express.

On running SQL Express installer SQLEXPRWR_x86_ENU.exe this produced a Unhandled Microsoft .NET Framework exception.
Example of exception:
"An error occurred creating the configuration section handler for userSettings/Microsoft.SqlServer.Configuration.LandingPage.Properties.Settings: Could not load file or assembly 'System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. The system cannot find the file specified.(C:\Users\<windows username>\AppData\Local\Microsoft_Corporation\LandingPage.exe_StrongName_<string of 32 alpha-numeric characters>\10.0.0.0\user.config line."

 

Resolution

If the operating system that Informer is running on is Windows Server 2008 R2 then in Server Manager check under Features that '.NET Framework 3.5.1' is installed

 

If the operating system is Windows Server 2003, then confirm that Microsoft .NET Framework 3.5 SP1 has been installed under 'Add or Remove Programs' in Control Panel

 

As per the error message, can either rename the file user.config (or remove altogether).
To rename file, make sure Windows Explorer is set to 'Show hidden files, folders, and drives'
Navigate to path shown in error and rename file.

Note: It is safe to just remove the entire folder 'C:\Users\<windows username>\AppData\Local\Microsoft_Corporation'

Legacy Article IDa68238

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