000018704 - Error: 'Fatal error opening configuration record' when trying to run 'path'/plugins/aceagent/sdinfo

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018704
Applies ToRSA ACE/Agent 1.1 for iPlanet
iPlanet Web Server
IssueError: "Fatal error opening configuration record" when trying to run "path"/plugins/aceagent/sdinfo
acetest authenticates successfully
CauseWhile acetest finds the location of the sdconf.rec by looking in the "path"/plugins/aceagent/aceagent.cfg file, sdinfo is unable to find it without using an environment variable
ResolutionTo correct this issue, set an environment variable; VAR_ACE="path to var_ace" as specified by the entry in the aceagent.cfg. If you are unsure of the path, check the VAR_ACE="path" entry in the aceagent.cfg.
Legacy Article IDa9811