000025308 - Unable to delete admin user  'Error: 1' message reported on Web UI

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000025308
Applies ToRSA Appliance 1.0
RSA Appliance 2.0
RSA Appliance 2.0.2
IssueUnable to delete admin users through Web UI. The message "Error: 1" is reported on the Web UI.
No issues deleting users with no admin privileges
If connected over RDP, it will not be possible to start the RSA Authentication Manager Host Mode, Remote Mode or Log Monitor. Only the RSA Authentication Manager Control Panel is accessible.
Resolution

To resolve the issue, RDP to the Appliance and navigate to the C:\authmgr\prog\progui directory.

Rename the file from old_prow32.dll to prow32.dll

Legacy Article IDa43860

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