000025710 - Offline data is not being downloaded with Authentication Manager 7.x

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025710
Applies ToAuthentication Manager 7.0
Microsoft Windows 2003 SP1
Red Hat Linux ES 4.0
RSA Authentication Agent 6.1 for Windows
RSA Authentication Agent 6.4 for Windows ( 64 bit)
IssueOffline data is not being downloaded with Authentication Manager 7.x
A delay of 30 seconds occurs before getting passcode accepted
Trace shows "DASvcApiLink::serverExchange: receive failed. RC=19" in the aceclient.log file.
CauseThis error means that the server rejected the request for offline files because it wasn't configured to provide them.
ResolutionEdit the offline authentication policy that applies to your user and verify that offline authentication is enabled. (checked)  If this is not the cause then check the license by going to setup -- license -- manage existing.  Look for offline authentication in the license, if it's not there then your license doesn't allow offline downloads.
Legacy Article IDa34950

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