on Jun 16, 2016Article Content
| Article Number | 000025710 |
| Applies To | Authentication Manager 7.0 Microsoft Windows 2003 SP1 Red Hat Linux ES 4.0 RSA Authentication Agent 6.1 for Windows RSA Authentication Agent 6.4 for Windows ( 64 bit) |
| Issue | Offline data is not being downloaded with Authentication Manager 7.x A delay of 30 seconds occurs before getting passcode accepted Trace shows "DASvcApiLink::serverExchange: receive failed. RC=19" in the aceclient.log file. |
| Cause | This error means that the server rejected the request for offline files because it wasn't configured to provide them. |
| Resolution | Edit the offline authentication policy that applies to your user and verify that offline authentication is enabled. (checked) If this is not the cause then check the license by going to setup -- license -- manage existing. Look for offline authentication in the license, if it's not there then your license doesn't allow offline downloads. |
| Legacy Article ID | a34950 |