000022628 - Unable to authenticate when using the SecurID agents  'Send domain' option.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000022628
Applies ToRSA Authentication Manager 7.0
Microsoft Windows Windows Server SP1
Red Hat Linux AS/ES 3.0
RSA Authentication Agent 6.x
IssueUnable to authenticate when using the SecurID agents  "Send domain" option.
CauseAuthentication Manager 7.0 is unable to use the "DOMAIN\user" format.  Please see the workaround below.
Resolution

Login to the Authentication Manager Console:

 

  1. Create user group
  2. Have user be a member of that group
  3. Create user alias (for just added group) in NTML format (user1\company.hq.com)
  4. Make authentication agent restricted
  5. Grant this agent access to that user group
NotesA permanent solution is still being investigated.
Legacy Article IDa33781

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