000017190 - Quick Admin Error Loading Page There was an error loading this page. - AM

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000017190
Applies ToRSA Authentication Manager Quick Admin
Tomcat
Issue

Error Loading Page

There was an error loading this page. Please log out and log back in. If this error perisists, contact your Quick Admin system administrator

CauseThe upgrade corrupted the "DO NOT MODIFY" section of the quickadminconfig.properties file specifically the left menu.
ResolutionHere is a copy of the bottom section from a functioning Quick Admin 6.1.5 quickadminconfig.properties, replace the section in your file and restart the RSA Web Services service.

##DO NOT MODIFY the following####Proceed at own risk####
Menu=menu.htm
AddUser=addUser.htm
AddUser_recentTable=addUser_recentTable.htm

EditUserGroupAssignment=editUserGroupAssignment.htm
EditUserGroupAssignment_table=editUserGroupAssignment_table.htm
Edit_User=edit_user.htm
EU_GroupList=group_RepeatSection.htm
EU_TokenList=token_RepeatSection.htm

Edit_Token=edit_token.htm      
Edit_Lost_Token=edit_loststatus.htm
Edit_Lost_List=editlost_listfile.htm

Login=login.htm
Logout=logout.htm
NewPIN=newpin.htm
NewPINSys=newpinsys.htm
NewPINChoice=newpinch.htm
NextPRN=nextprn.htm
NextPasscode=nextprn.htm

Search=searchPage.htm
Search_List=searchRepeatSection.htm
Report=reportPage.htm

report_token_template=report_token_template.htm
report_user_template=report_user_template.htm

Edit_Extension=edit_extension.htm
EE_List=editExt_RepeatSection.htm
EE_UserList=editExt_ForUserDetailsSection.htm
EE_TokenList=editExt_ForTokenDetailsSection.htm


Html_PreLogin_NavBar=preLogin_menu.htm
Html_PostLogin_NavBar=postLogin_menu.htm
Html_PreLogin_Frames=preLogin.htm
Html_PostLogin_Frames=postLogin_refresh.htm

Html_Redirection_Page=sessionTimeout.htm

OfflineEpSection=offlineEmergencyPasscode.htm
ViewResetOEP=viewResetOep.htm
OfflineEtSection=offlineEmergencyTokencode.htm
ViewResetOET=viewResetOet.htm


ERROR_LOCALIZATION_FILE=errormsgs.properties
FIELD_LOCALIZATION_FILE=fields.properties
############################END OF DO NOT MODIFY ####
WorkaroundQuick Admin upgraded from 6.1.x to a higher version
Legacy Article IDa67867

Attachments

    Outcomes