000019738 - KRA cannot reach SMTP server to send email notifications

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019738
Applies ToUnable to approve certificates on KRA Server - fails with error: "LDAP Delete Failed! for DN"
Keon Registration Authority 6.0.2
Error: "LDAP Delete failed! For DN
(req-id=C7ABD3D10000027C0000000200000007,dn=request_queue) Result unable to locate requested member or objectSMTP: [XrcBADSOURCE] unable to open source file. ScDoesServerExist(): [XrcNOTFOUND: unable to locate requested member or object]"
CauseKRA cannot reach SMTP server to send email notifications
ResolutionTo fix this issue, correct the SMTP server hostname or IP address information to a routable SMTP server in the httpd.conf files on the KRA Server. You will then need to restart all KRA Services for changes to take place.
Legacy Article IDa11971

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