|Applies To||Unable to approve certificates on KRA Server - fails with error: "LDAP Delete Failed! for DN"|
Keon Registration Authority 6.0.2
Error: "LDAP Delete failed! For DN
(req-id=C7ABD3D10000027C0000000200000007,dn=request_queue) Result unable to locate requested member or objectSMTP: [XrcBADSOURCE] unable to open source file. ScDoesServerExist(): [XrcNOTFOUND: unable to locate requested member or object]"
|Cause||KRA cannot reach SMTP server to send email notifications|
|Resolution||To fix this issue, correct the SMTP server hostname or IP address information to a routable SMTP server in the httpd.conf files on the KRA Server. You will then need to restart all KRA Services for changes to take place.|
|Legacy Article ID||a11971|