000020365 - Keon Web PassPort client does not start up automatically

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020365
Applies ToKeon Web PassPort 1.1.1
Keon Web PassPort Client
Microsoft Windows 2000 Professional SP3
Keon Certificate Authority 6.5.1
IssueKeon Web PassPort client does not start up automatically
Error: "Failed to run command c:\Program Files\RSA Security\Web Passport\Plug-in\System\sdlss.exe foo:(193) %1 is not a valid win32 application"
Keon Web PassPort client starts manually using command line
Secure Directory service startup error 193:0xc1
ResolutionThe end user had a file called "Program" that Microsoft has issues with. Removing this file will resolve the issue. Also, see the following Microsoft links for more information:

Microsoft Knowledge Base Article - 325680

Microsoft Knowledge Base Article - 812486
Legacy Article IDa16123

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