on Jun 16, 2016Article Content
| Article Number | 000016997 |
| Applies To | RSA Archer |
| Issue | Notifications are not being sent to users. <ApplicationData> <TraceData> <DataItem> <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord"> <TraceIdentifier>ArcherTech.JobFramework</TraceIdentifier> <Description>Unable to convert the subject to text, for notification 'NOTIFICATION NAME'</Description> <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain> <Exception> <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>Unable to convert the subject to text, for notification 'NOTIFICATION NAME'</Message> <Source>ArcherTech.Notifications</Source> <StackTrace> at ArcherTech.Notifications.xslt.NotificationXslExtensions.ConvertSubjectToText(Notification notification) at ArcherTech.Notifications.Workflow.SendNotification.BucketsHelper.CreateEmailMessageWithoutRecipients(Notification notification, NotificationXslExtensions xslExtensions, Int32 fromAddressUserId) at ArcherTech.Notifications.Workflow.SendNotification.BucketsHelper.BuildBucketsForRecipientsByRenderSettingsGroup(KeyValuePair`2 recipientsByRenderSettingsGroup, Int32 fromAddressUserId, NotificationXslExtensions xslExtensions, Notification notification) at ArcherTech.Notifications.Workflow.SendNotification.BucketsHelper.BuildBucketsForRecipientsByRenderSettingsGroups(IEnumerable`1 recipientsByRenderSettingsGroups, Int32 fromAddressUserId, NotificationXslExtensions xslExtensions, Notification notification) at ArcherTech.Notifications.Workflow.SendNotification.BucketsHelper.BuildSingleContentBuckets(IDictionary`2 recipientsByMultipleContentRenderSettingsGroups, Int32 fromAddressUserId, NotificationXslExtensions xslExtensions, Notification notification) at ArcherTech.Notifications.Workflow.SendNotification.SendNotificationJobHandler.ProcessJob() at ArcherTech.Notifications.Workflow.SendNotification.SendNotificationJob.RunWorkflow_ExecuteCode(Object sender, EventArgs e) at System.Workflow.ComponentModel.Activity.RaiseEvent(DependencyProperty dependencyEvent, Object sender, EventArgs e) at System.Workflow.Activities.CodeActivity.Execute(ActivityExecutionContext executionContext) at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext) at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime) at System.Workflow.Runtime.Scheduler.Run()</StackTrace> <InnerException> <ExceptionType>System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>Value cannot be null. Parameter name: source</Message> <Source>System.Core</Source> <StackTrace> at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source) at ArcherTech.Notifications.ContentRender.GetFieldRaw(Int32 fieldId) at ArcherTech.Notifications.Rendering.RenderEngine.GetFieldRaw(Int32 contentId, Int32 fieldId) at ArcherTech.Notifications.Providers.Value.ArcherContentNotificationValueProvider.GetPlainTextReplacement(String objectId, ValuePlaceholder valuePlaceholder) at ArcherTech.Notifications.xslt.NotificationXslExtensions.<>c__DisplayClass12.<ConvertSubject>b__11(Match match) at System.Text.RegularExpressions.RegexReplacement.Replace(MatchEvaluator evaluator, Regex regex, String input, Int32 count, Int32 startat) at System.Text.RegularExpressions.Regex.Replace(String input, MatchEvaluator evaluator) at ArcherTech.Notifications.xslt.NotificationXslExtensions.ConvertSubject(Subject subject, String objectId) at ArcherTech.Notifications.xslt.NotificationXslExtensions.ConvertSubjectToText(Notification notification)</StackTrace> </InnerException> </Exception> </TraceRecord> </DataItem> </TraceData> </ApplicationData> |
| Cause | One of the users assigned to the notification's Recipients does not have access to an application for a field used in the Subject line. This causes the notification to not be sent to any users. |
| Resolution | Modify the user's Access Role so that it has at least Read permissions to the application fields used in the notification. |
| Legacy Article ID | a63961 |