000016509 - When browsing to RSA Archer, the login window is displayed in the upper left corner or an HTTP Error 404.7 occurs

Document created by RSA Customer Support Employee on Jun 16, 2016•Last modified by RSA Customer Support on May 29, 2019
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Article Number000016509
Applies ToRSA Product Set: Archer
RSA Product/Service Type: IIS
RSA Version/Condition: All
IssueAfter installing Archer, the login page loads, but the login box appears in the upper left corner or the browser returns an HTTP Error 404.7 - Not Found error.

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ResolutionTo fix, enable the Allow unlisted file name extensions option in IIS.
  1. From IIS Manager, select the Archer website
  2. In the middle pane, open Request Filtering
  3. From Request Filtering and in the Actions pane, click Edit Feature Settings...
  4. Enable the Allow unlisted file name extensions option
  5. Perform an IISRESET

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Legacy Article IDa59653

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