000016509 - Javascript Error 404.7

Document created by RSA Customer Support Employee on Jun 16, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016509
Applies To5.2.0.1
Issue

After installation, a javascript error is thrown: 404.7 when attempting to sign in to Archer.


 

After installing Archer, the login page loads, but the login box appears in the upper left corner. The browser returns an HTTP 404.7 ? Not Found error.

Resolution

To remediate the issue, one needs to allow unlisted file name extensions in IIS:

1. In IIS 7, select the website

2. In the right pane, select ?Edit Feature Settings?

3. Select the ?Allow unlisted file name extensions? check box

4. Reset IIS

Legacy Article IDa59653

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