000023116 - Installation of RSA RADIUS 6.1 fails with 'ERROR: Exception: Type 28 Code: 21063 Text: Failed to authenticate to the server'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023116
Applies ToRSA Authentication Manager 6.1
RSA RADIUS 6.1
IssueInstallation of RSA RADIUS Fails
tprsMigReg.log file shows: 

"ERROR: Exception: Type 28 Code: 21063 Text: Failed to authenticate to the server. Err#: 21063"


Authentication Manager Activity Log shows "Administrative Sign-On Failed"
CauseThe RSA RADIUS install requires the RADIUS installer to make an administrative connection to the Authentication Manager.  If the time on the RADIUS Server is different than the time on the Authentication Manager, this connection will fail. 
ResolutionEnsure that the time on both the RADIUS Server and the Authentication Manager match.  They don't have to be exactly the same time, but should be within one minute of each other. 
Legacy Article IDa32263

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