000023027 - How to load RSA SecurID SID800 Authenticator on RSA Appliance Server 1.0 running RSA Authentication Manager 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000023027
Applies ToRSA Authentication Manager 6.0
RSA SecurID Appliance 1.0
RSA SecurID SID700 Authenticator
RSA SecurID SID800 Authenticator
Microsoft Windows Server 2003
IssueHow to load RSA SecurID SID800 Authenticator on RSA Appliance Server 1.0 running RSA Authentication Manager 6.0
During initial setup of Primary RSA Authentication Manager, you are are trying to port and upload token seed records, but as soon as you browse to the .XML files and click the upload option, upload fails with error: "Failed to connect to database 1"
CauseThe problem occurs on RSA SecurID Appliance 1.0 because of incompatibility with RSA SecurID SID800 Authenticator
ResolutionTo correct this issue, install RSA SecurID Appliance upgrade patch available from RSA SecurCare Online before uploading the tokens. You will find that information by logging into SCOL. Clicking on the following URL will lead you directly to the location where the SecurID Appliance 2.0.1 Documentation and kit download may be found. https://knowledge.rsasecurity.com/dlcpages/rsa_securid/securid_dlc_app.asp 
Legacy Article IDa29652

Attachments

    Outcomes