000021919 - Citrix MetaFrame XP not showing RSA GINA after installing RSA Authentication Agent 6.0 for Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021919
Applies ToCitrix MetaFrame
RSA Authentication Agent 6.0 for Microsoft Windows
IssueCitrix MetaFrame XP not showing RSA GINA after installing RSA Authentication Agent 6.0 for Windows
RSA GINA is not displayed after pressing Ctrl-Alt-Del on the keyboard
CauseThis problem has been seen in a few earlier versions of Citrix MetaFrame XP (problem was seen so far in FR1-noSP and FR2-SP2)
ResolutionTo correct this issue, apply Citrix MetaFrame service pack 3. The RSA GINA will then be displayed.

NOTE: This could also be a configuration issue. For more information, see the solution regarding Authentication challenge failure; Console session prompts and authenticates Using SecurID but ICA session does not prompt for ACE/Server authentication  and allows access with successful domain or local user account credentials..
Legacy Article IDa25765

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