000022629 - Temporarily locked out users are not shown by an advanced search

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022629
Applies ToClearTrust Entitlements Mgr (Web) 5.5.3
IssueTemporarily locked out users are not shown  by an advanced search
Advanced search not showing locked out users
Users temporarily locked out by a password policy are not shown in an advanced search
Cause

Accounts are temporarily locked out by a password policy that re-enables them after a set amount of time. Users that have been locked out by such a policy, will not appear in an advanced search supposed to show all locked accounts.

Only accounts that require administrator's interevention (in order to be unlocked) will appear in the search results.

ResolutionThis is functioning as designed.
Legacy Article IDa32455

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