|Applies To||RSA Authentication Manager 6.0|
|Issue||Unable to get offline files downloaded to a Domain Authentication Client (DAC) in RSA Authentication Manager 6.0|
|Cause||There is a potential race condition between da_svc.exe and the back end on the ACE/Server. If for some reason the BE did not shutdown correctly or the BE does not start, an invalid port number will be used for the da_svc connection. This will prevent the DAC from being able to download offline files for the user.|
NOTE: If manually restarting the 3 RSA Services on the Domain controller does not fix your offline downloads, then this fix is not the cause of the issue.
|Resolution||This issue is corrected in a hot fix for RSA Authentication Manager 6.0. Contact RSA Security Customer Support and request hot fix ID15664.|
|Legacy Article ID||a25602|