000021895 - Unable to get offline files downloaded to a Domain Authentication Client (DAC) in RSA Authentication Manager 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000021895
Applies ToRSA Authentication Manager 6.0
Microsoft Windows
IssueUnable to get offline files downloaded to a Domain Authentication Client (DAC) in RSA Authentication Manager 6.0
CauseThere is a potential race condition between da_svc.exe and the back end on the ACE/Server. If for some reason the BE did not shutdown correctly or the BE does not start, an invalid port number will be used for the da_svc connection. This will prevent the DAC from being able to download offline files for the user.

NOTE: If manually restarting the 3 RSA Services on the Domain controller does not fix your offline downloads, then this fix is not the cause of the issue.
ResolutionThis issue is corrected in a hot fix for RSA Authentication Manager 6.0. Contact RSA Security Customer Support and request hot fix ID15664.
Legacy Article IDa25602

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