000014641 - Mixed case usernames are not considered unique in RSA Access Manager AA authentication challenge.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014641
Applies ToRSA Access Manger 5.0.1,  Agent for Apache 2.2 on Linux
RSA Adaptive Authentication On Premise
IssueMixed case usernames are not considered unique in RSA Access Manager AA authentication challenge. 
Log entry in AA log file:
2014-03-04 11:55:55,678 DEBUG [pool-13-thread-1] httpclient.wire.content  - << "User in request does not match user in session.</ns1:reasonDescription><ns1:statusCode>510</ns1:statusCode></ns1:statusHeader></ns1:challengeReturn></ns1:challengeResponse>"
CauseIf a username such as USER1 is enrolled and you attempt to login with a separate user user1 then the authentication fails. 
ResolutionThis issue is resolved in hotfix 5.0.1.01_WFS for RSA Access Manager 5.0.1 Agent for Apache 2.2 on Linux.  Contact RSA Customer Support and request this hotfix or the latest cumulative hotfix for your platform. 
Legacy Article IDa64609

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