000021582 - RADIUS debug error: 'Client not found'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021582
Applies ToRADIUS
IssueRADIUS debug error: "Client not found"
RADIUS Authentication fails - No messages in the ACE/Server activity log

The option "Resolve Hosts and Services by name" is enabled in the ACE/Server configuration management

ResolutionThe RADIUS server is configured correctly. When enabling debug mode for the RADIUS server, we see the following entries:

adius/ace_radius/ace_radius_dbapi.cpp(389): Trusted mode.
adius/ace_radius/ace_radius_dbapi.cpp(401): Search by name(PIX-01).
adius/ace_radius/ace_radius_dbapi.cpp(408): No client. Searching by Node
adius/ace_radius/ace_radius_dbapi.cpp(452): Still not found - looking aliases.
adius/ace_radius/ace_radius_dbapi.cpp(571): Client not found.

The error means that the RADIUS server cannot find an agent called PIX-01. But an agent called pix-01 is defined as agent.

The ACE/Server is case-sensitive. To solve the problem, you can do the following:

- Fix name resolution in your ACE environment. Host names are case-sensitive.


- Modify the agent's hostname with the ACE database administration tool to match the name shown in the RADIUS debugging


- Disable the "Resolve Hosts and Services by name" in ACE/Server configuration Management (sdsetup -config on UNIX ACE/Server).
Legacy Article IDa23839