000016847 - Patch 23 installation fails on RSA Authentication Manager 7.1 Sp4

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016847
Applies ToWindows 2003
Patch 23
RSA Authentication Manager 7.1 SP4
IssuePatch 23 installation fails on RSA Authentication Manager 7.1 Sp4

"com.installshield.rsa.ippi.install.actions.product.ProcessExitCode, err, ProductException: (error code = 601; message="err"; additional data = [The patch installation failed with Exit Code: 103])

STACK_TRACE: 13

ProductException: (error code = 601; message="err"; additional data = [The patch installation failed with Exit Code: 103])" appears in patch_install.log file.


Error: "com.installshield.rsa.ippi.install.actions.product.ProcessExitCode, err, The post-installation SQL scripts failed to run. Look at the log file C:/PROGRA~1/RSASEC~1/RSAAUT~1/logs/patch_install.log for details."

CausePatch installation fails because the installation failed to pause the replication.
Resolution

Manually pause and resume replication. Then install the patch 23.

             Command line:

             $ cd RSAAuthentication Manager\utils

 

rsautil manage-replication -a pause

rsautil manage-replication -a resume

            rsautil manage-database -a exec-sql -U com.rsa.replication.admin -f diagnostics/primary_replication_status.sql

 

Make sure all queues are ENABLED. Install the patch now.

Legacy Article IDa61381

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