|Applies To||Windows 2003|
RSA Authentication Manager 7.1 SP4
|Issue||Patch 23 installation fails on RSA Authentication Manager 7.1 Sp4|
"com.installshield.rsa.ippi.install.actions.product.ProcessExitCode, err, ProductException: (error code = 601; message="err"; additional data = [The patch installation failed with Exit Code: 103])
ProductException: (error code = 601; message="err"; additional data = [The patch installation failed with Exit Code: 103])" appears in patch_install.log file.
Error: "com.installshield.rsa.ippi.install.actions.product.ProcessExitCode, err, The post-installation SQL scripts failed to run. Look at the log file C:/PROGRA~1/RSASEC~1/RSAAUT~1/logs/patch_install.log for details."
|Cause||Patch installation fails because the installation failed to pause the replication.|
Manually pause and resume replication. Then install the patch 23.
$ cd RSAAuthentication Manager\utils
rsautil manage-replication -a pause
rsautil manage-replication -a resume
rsautil manage-database -a exec-sql -U com.rsa.replication.admin -f diagnostics/primary_replication_status.sql
Make sure all queues are ENABLED. Install the patch now.
|Legacy Article ID||a61381|