000023417 - CRL timer permanently stops when LDAP store under load

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023417
Applies ToRSA Certificate Manager 6.6
IssueRCM has been configured to use an ldap data-store in place of the internal xuda db
The ldap server is occasionally under heavy load due to re-indexing of the database which can take a long time.
The following error messages are logged :
 xudad[16335]: [ID 373491 local0.warning] (WARNING) Stopping timer for CA: md5=3bac803c1b4f5d8e5cc93b70ed323b8e
 Complete CRL generation failed: unable to complete database operation
The CRL timer then stops, and CRL are no longer generated at the time interval specified by the crltimer directive in xudad.conf
ResolutionThis issue has been fixed in a hotfix for RCM 6.6. Please contact RSA Technical Support to request the hotfix for defect number ID45372
Legacy Article IDa33999