000021544 - Error: 'Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings.' in default-event.log of RSA ACE/Server 5.2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021544
Applies ToRSA SecurID Web Express 1.2
RSA ACE/Server 5.2
IssueError: "Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings." in default-event.log of RSA ACE/Server 5.2
Entire traceback of error message in default-event.log is as shown below:

10/22 14:56:23 info (JRun) WburInit: Starting WburLogger thread...
10/22 14:56:23 info (JRun) WburInit: Parameter =  No
10/22 14:56:31 error (JRun) Could not pre-load servlet: WburInit [java.lang.ExceptionInInitializerError]
java.lang.ExceptionInInitializerError: java.lang.RuntimeException:
Unable to create a suitable default GraphicsConfiguration.  Try changing your Display Settings.
 at sun.awt.Win32GraphicsDevice.getDefaultPixID(Native Method)
 at sun.awt.Win32GraphicsDevice.getDefaultConfiguration(Win32GraphicsDevice.java:137)
 at sun.awt.windows.WToolkit.resetGC(WToolkit.java:87)
 at sun.awt.windows.WToolkit.<clinit>(WToolkit.java:77)
 at java.lang.Class.forName0(Native Method)
 at java.lang.Class.forName(Class.java:120)
 at java.awt.Toolkit$2.run(Toolkit.java:512)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:503)
 at sun.awt.GlobalCursorManager$CursorEvent.<init>(GlobalCursorManager.java:28)
 at sun.awt.GlobalCursorManager.<clinit>(GlobalCursorManager.java:65)
 at java.awt.Cursor.initIDs(Native Method)
 at java.awt.Cursor.<clinit>(Cursor.java:171)
 at rsa.ace.ACECommProxy.ACECommProxy.readNextBuffer(ACECommProxy.java:2474)
 at rsa.ace.ACECommProxy.ACECommProxy.startAndVerifyProtocol(ACECommProxy.java:2754)
 at rsa.ace.ACECommProxy.ACECommProxy.initConnection(ACECommProxy.java:590)
 at rsa.ace.ACECommProxy.ACECommProxy.<init>(ACECommProxy.java:658)
 at rsa.ace.admin.AceConnection.init(AceConnection.java:82)
 at rsa.ace.admin.AceConnection.<init>(AceConnection.java:50)
 at rsa.ace.admin.AceAdmin.<init>(AceAdmin.java:267)
 at com.rsa.wbur.ace.AceService.<init>(AceService.java:35)
 at com.rsa.wbur.ace.AceObjectPool.createPool(AceObjectPool.java:171)
 at com.rsa.wbur.core.SharedObjectPool.<init>(SharedObjectPool.java:85)
 at com.rsa.wbur.ace.AceObjectPool.<init>(AceObjectPool.java:117)
 at com.rsa.wbur.core.WburCoreInit.init(WburCoreInit.java:88)
 at WburInit.init(WburInit.java:392)
 at allaire.jrun.servlet.JRunServletLoader.loadServletInstance(JRunServletLoader.java:203)
 at allaire.jrun.servlet.JRunServletLoader.loadServletInstance(JRunServletLoader.java:161)
 at allaire.jrun.servlet.JRunServletLoader.loadServlet(JRunServletLoader.java:149)
 at allaire.jrun.servlet.JRunSE.getServletReference(JRunSE.java:1710)
 at allaire.jrun.servlet.JRunSE.preloadServlets(JRunSE.java:1372)
 at allaire.jrun.servlet.JRunSE.init(JRunSE.java:237)
 at allaire.jrun.ServletService.init(ServletService.java:66)
 at allaire.jrun.ServletService.init(ServletService.java:31)
 at allaire.jrun.servlet.JRunServletLoader.loadServletInstance(JRunServletLoader.java:203)
 at allaire.jrun.servlet.JRunSE.initService(JRunSE.java:892)
 at allaire.jrun.servlet.JRunSE.initServices(JRunSE.java:859)
 at allaire.jrun.servlet.JvmContext.initServices(JvmContext.java:130)
 at allaire.jrun.servlet.JRunSE.init(JRunSE.java:223)
 at allaire.jrun.servlet.JvmContext.init(JvmContext.java:69)
 at allaire.jrun.ServletService.init(ServletService.java:66)
 at allaire.jrun.ServletService.init(ServletService.java:31)
 at JRun.main(JRun.java:172)
RSA SecurID Web Express will not connect to the ACE/Server
CauseRSA SecurID Web Express makes a few calls to the java.awt library. The problem is that some JDK's have a problem with Color Depths of 4 bits (16 colors). If the server that Web Express is installed on is running at 16 colors, you will see this error, and Web Express will be unable to connect to your ACE/Server.
ResolutionAs a workaround, install the appropriate driver for your server's video adapter and set your color setting to at least 256 colors.
Legacy Article IDa23592

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