000026047 - Load balancing not working with sdopts.rec in RSA Authentication Manager 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026047
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Product/Service Type:  Authentication Agent
RSA Version/Condition:  Prior to 7.0
  • Load balancing is not working with sdopts.rec in RSA Authentication Manager 6.0.
  • Initialization failed.  A configuration error displays in a pop window when using the Agent Configuration Window.
  • RSA Authentication Agent debug information found in ACECLIENT.LOG shows the following:
[2592] 16:59:00.609 File:sdmsg.c Line:150 # Build: 6.0 [364]
[2592] 16:59:00.609 File:ACDLLENT.C Line:61 # Build: 6.0 [364]
[2592] 16:59:00.625 File:acinit.c Line:107 # Entering AceInitializeEx()
[2592] 16:59:00.687 File:creadcfg.c Line:395 # readcfg reading sdconf.rec
[2592] 16:59:00.687 File:creadcfg.c Line:1180 # Unknown directive in SDOPTS.REC file. Line: 1
[2592] 16:59:00.703 File:creadcfg.c Line:989 # SDOPTS fatal error reported previously
[2592] 16:59:00.703 File:creadcfg.c Line:209 # error processing SDOPTS file, reported previously
[2592] 16:59:00.718 File:acinit.c Line:160 # AceInitializeEx: Failed to read configuration record
[2592] 16:59:04.453 File:acinit.c Line:236 # Entering AceShutdown()
[2592] 16:59:04.484 File:acinit.c Line:247 # AceShutdown: Not initialized
[2592] 16:59:04.515 File:acinit.c Line:236 # Entering AceShutdown()
[2592] 16:59:04.546 File:acinit.c Line:247 # AceShutdown: Not initialized
CauseThe sdopts.rec file contains hidden characters not seen in a Windows text editor.
ResolutionTo correct this issue,
  1. Close all RSA Authentication Agent windows.
  2. Use Notepad to open the sdopts.rec file.
  3. Choose File > Save As.
  4. Make sure that the Save as type option is Text Documents (*.txt).
  5. Set Encoding to ANSI.
  6. Click Save.
NOTE: More information on the sdopts.rec file is available in the Authentication Manager Administrator's Guide or in the solution on how to control agent host load balancing manually.
Legacy Article IDa23734